Meet Crosshouse

Meet the people behind the work.

Crosshouse is a small independent consultancy helping good businesses improve how they look, communicate and perform online.

Listen properly. Explain clearly. Recommend what is useful. Finish what we start.

Why Crosshouse exists

Good businesses are too often let down by how they appear online.

Crosshouse was created after seeing the same gap again and again: business owners doing proper work and looking after their customers but struggling to show that same quality through their website, branding and wider online presence.

The problem is rarely a lack of effort. Owners are busy running the business and the online side becomes difficult to prioritise, understand or keep consistent.

The aim is not to make a business look bigger than it is. It is to help it look as good online as it is in person.

The team

Small team. One standard of service.

Founder

Josh Cross

Strategy and project delivery

What Josh brings

Digital strategy, creative thinking and practical delivery.

Josh’s background combines software implementation, digital project delivery and customer experience. He has spent several years understanding how businesses operate, managing customer projects and turning complicated requirements into practical solutions.

He also holds a qualification in social media marketing and works hands-on across website design, branding, content, social media and online visibility.

At Crosshouse, Josh identifies what is weakening a business’s online presence, prioritises the improvements that matter most and makes sure the work is clearly explained and properly finished.

Focus: Strategy
Strength: Making things clear
Responsibility: Delivering the work

Office supervision

Ned & Nancy

Office Supervisors

Ned and Nancy oversee meetings, monitor productivity and appear whenever something important is happening. Their contribution to the actual work remains under review.

Specialist area: Quality control
Availability: Unpredictable

The Crosshouse standard

Professional without being cold. Honest without being difficult.

The details of each project change. The way we treat the business and the people behind it should not.

Listen first

We take time to understand the business and the actual problem before recommending any work.

Explain clearly

Clients should understand what we are doing, why it matters and what happens next.

Recommend usefully

We do not add unnecessary work simply because it could increase the size of a project.

Stay accountable

We communicate properly, deal with problems honestly and remain responsible for our work.

Finish properly

We do not disappear after the exciting part or leave important details unfinished.

The ambition

To build the consultancy independent businesses call when something online needs sorting properly.

Not another website company and not a marketing package factory. A practical partner that listens, explains and helps fix the problems getting in the way.

Contact Crosshouse Start with a Presence Check